Essential Tier - 15% of gross rental income
The Essential Tier of NextGen Hosts is designed to support property owners who want to maintain a degree of involvement in their property management while delegating key responsibilities to ensure smooth operations and guest satisfaction.
1. Guest Communication
Objective: Maintain prompt and professional communication with guests from initial inquiry to post-departure to enhance guest satisfaction and secure positive reviews.
Details: Handle all guest inquiries, booking confirmations, and communication regarding stay details.
Provide guests with clear and concise check-in instructions, house rules, and local recommendations. Offer support during their stay to address any issues or questions that arise promptly.
Follow up after checkout to thank guests for their stay and encourage them to leave a review.
2. Calendar Management
Objective: Manage the property’s booking calendar efficiently to maximize occupancy while avoiding scheduling conflicts.
Details: Update availability in real-time across all platforms to reflect new bookings, cancellations, or changes.
Implement minimum stay requirements based on seasonality and local events to optimize revenue. Block out dates as needed for maintenance or owner usage.
3. Key Exchange
Objective: Facilitate a smooth and secure check-in and check-out process through effective key management.
Details: Coordinate key exchanges using secure, virtual methods that allow guests to self-check-in and check-out, enhancing the guest experience through convenience.
Provide detailed instructions for key retrieval and return, including security features or codes as necessary.
4. Listing Optimization
Objective: Enhance the visibility and appeal of the property listing to attract more guests and secure bookings.
Details: Regularly update the listing’s text to ensure it’s engaging and reflective of all amenities and updates.
Optimize listing titles and descriptions with targeted keywords to improve search visibility on rental platforms.
Refresh property photos annually or after significant upgrades to maintain visual appeal and accuracy of the property’s representation.
This tier is particularly suitable for:
New property investors who are still learning the ropes of short-term rental management.
Owners who prefer to be involved in certain aspects of property management but need reliable support for critical operational tasks.
Property owners with a small number of rentals or those managing their first vacation home.
The Essential Tier provides a foundational level of support that ensures operational efficiency and guest satisfaction without extensive additional services, allowing owners to maintain a level of involvement while benefiting from professional management. This tier helps streamline the critical aspects of short-term rental management, making it an excellent choice for those new to property investment or who prefer a more hands-on approach.
